Privacy Policy

This Privacy Policy (together with our terms and conditions of service available at www.relish-wellbeing.com/page/terms) describes the ways in which Relish Wellbeing App Ltd (“Relish Wellbeing,” “we,” “our” or “us”) collects, uses and discloses information about you through relish-wellbeing.com, our web portal, and our mobile applications (collectively, the “Platform”).

By using the Platform, you consent to the processing of your information as set forth in this Privacy Policy, now and as may be amended by us.

1. Data Controller

Relish Wellbeing App Ltd is the data controller of the information we collect for account management and customer support.

For personal data relating to residents and families entered into the Platform, the relevant care provider remains the data controller, and Relish Wellbeing acts as their data processor, in accordance with our data processing agreement.

2. Information We May Collect

2.1 Information you provide

We may collect and process the following information, depending on how the Platform is used:

  • Residents: name, date of birth, profile photo, life story details (such as occupation, interests and family background), room number, and records of activity participation and wellbeing.

  • Families: name, contact information (email, phone), relationship to the resident, and messages or photos shared through the Platform.

  • Care staff and administrators: name, role, work email, and login credentials.

  • Customer support and feedback: information you provide when contacting us for help or reporting an issue.

We do not knowingly collect personal data directly from children.

2.2 Information collected through automatic means

We may automatically collect certain technical information when you use the Platform, such as:

  • Internet Protocol (IP) address

  • Browser and device information

  • Operating system

  • Pages or screens visited, and actions taken

  • Date and time of access

This helps us maintain security, troubleshoot issues, and improve user experience.

2.3 Analytics and Cookies

We use a limited number of cookies and analytics tools to help operate and improve the Platform.

Cookies are small text files stored on your device when you access the Platform. We use:

  • Essential cookies – required for secure login, session management, and authentication.

  • Performance cookies – including Google Analytics, Hotjar, and Microsoft Clarity, to understand usage patterns and improve usability. These tools collect aggregated, anonymised data (e.g. time on page, navigation paths, and click patterns).

These tools do not identify individual residents or families.

You can control cookies through your browser settings; however, disabling essential cookies may limit functionality.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.

3. Uses Made of the Information

We use information to:

  • Provide and maintain the Platform for care providers, residents, families, and staff.

  • Record and evidence resident participation and wellbeing.

  • Facilitate secure communication and sharing of updates between care teams and families.

  • Generate reports and insights for care providers.

  • Improve the functionality, security, and performance of the Platform.

  • Respond to customer support and technical requests.

We do not use resident or family data for advertising or marketing purposes.

4. Where We Store Your Information

All data entered into the Relish Wellbeing Platform is hosted and backed up within the United Kingdom using Amazon Web Services (AWS) data centres located in the UK.

We do not transfer or store data outside the United Kingdom. All data processing and backups are carried out exclusively within UK borders.

Relish Wellbeing App Ltd maintains strict technical and organisational measures to ensure that all personal data remains protected and compliant with UK data protection law at all times.

5. How Your Information Is Secured

We have administrative, technical, and physical safeguards in place to protect your information, including:

  • Encrypted data transmission (HTTPS/TLS)

  • Secure hosting via AWS

  • Role-based access controls

  • Two-factor authentication for administrators

  • Regular security testing and monitoring

While we take all reasonable steps to protect your data, no system can be 100% secure. We are not responsible for the security of information transmitted over networks we do not control.

6. Disclosure of Your Information

We may share information with:

  • The care provider who is the primary data controller.

  • Our trusted service providers and contractors, who support hosting, development, analytics, and customer support.

  • Legal and regulatory authorities if required by law.

All third parties act under our instructions and are bound by data protection obligations.

We do not sell, rent, or trade personal data to unaffiliated third parties.

7. Your Rights

Depending on your jurisdiction, and subject to applicable law, individuals may have the right to:

  • Access their personal data

  • Request correction or deletion

  • Request restriction or objection to processing

  • Request data portability

  • Withdraw consent (where processing is based on consent)

Requests should generally be directed to the care provider (data controller). We will assist them in responding to any requests.

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and where significant changes are made, we will inform care providers directly.

10. Contact Us

Questions, comments or requests regarding this Privacy Policy should be directed to:

📧 support@relish-wellbeing.com
📮 Relish Wellbeing App Ltd, 72 Leonard Street, London, EC2A 4QX

Last updated: 01/07/25