Care UK: Enhancing Experience across 150+ homes
Relish has played a key role in Care UK’s approach to delivering a more connected, personalised care experience. By making it easy for families to see what their loved ones are doing each day, Relish has significantly improved family satisfaction—building trust, reassurance, and stronger relationships.
At the same time, Care UK teams save hours on admin, gain insight into resident engagement, and ensure every home is delivering a high-quality, person-centred programme.
“Relish helps us give families assurance that their loved one is both well cared for and living their best life. It shows how happy and engaged their loved-one is whilst showcasing the dedication and skills of our teams. A brilliant must-have!”
Maria Cridge, Customer Relations Manager, Care UK
Hallmark Care Homes: Using Data to Drive Engagement
Hallmark Care Homes use Relish to deliver a data-led approach to wellbeing. With real-time insights into engagement at resident, home, and group level, their teams can take fast, targeted action to improve outcomes.
Relish also helps drive team-wide participation in activities, supporting a whole-home approach that enhances both resident experience and team morale.
For families, regular updates offer reassurance, transparency, and a stronger connection to daily life in the home.
“Since rolling out Relish, we’ve saved time, increased meaningful engagement, and gained a clear view across all our homes. Families love seeing what their loved ones have been up to, and the system evolves regularly with our feedback.”
Georgina Miller, Wellbeing Manager, Hallmark Care Homes
Caring Homes: Transforming Resident Experience Through Meaningful Engagement
Caring Homes partnered with Relish to strengthen their whole-home approach to wellbeing. With a focus on meaningful engagement, they were looking for a solution that would empower teams, provide visibility for managers, and improve conversations with families and regulators.
Since implementing Relish, wellbeing teams have more time to spend with residents, while managers can track and respond to engagement levels in real time. This proactive approach has improved communication with families, enhanced inspection readiness, and supported a more consistent, person-centred experience across all homes.
“Relish gives time back to Wellbeing teams to spend with residents, and provides managers with the capability to measure and react proactively to wellbeing engagement. This has enhanced conversations with relatives, managers and the CQC. Relish has also enhanced our whole home approach and empowered our homes to ensure that residents are getting the right level and type of engagement, transforming our resident experience.”
Melissa Jeffery, Head of Customer Facing Technology and Special Projects, Caring Homes
Knights Care: Enhancing Quality and Confidence Across Homes
Knights Care introduced Relish to enhance engagement and visibility across their homes. Activity teams now have the confidence and tools to deliver more person-centred experiences, while managers can evidence impact at the touch of a button. Relish has supported more consistent engagement, improved preparedness for inspections, and made it easier to showcase resident wellbeing to families, inspectors and senior leaders alike.
“Since introducing Relish, we’ve seen a real improvement in resident engagement and the quality of activities. Families feel more connected through regular updates, and during inspections we can confidently showcase each resident’s experience with clear reports and photos. It’s helped our teams feel more prepared, professional, and proud of their work.”
Adam Knight, CEO Knights Care